Frequently Asked Questions

For your convenience, several payment methods are available when placing online orders. The availability of payment methods may change from time to time according to the needs of our customers and is subject to the geographical region selected when accessing the Site.

Please note that only one payment method can be used for a single transaction.

All transactions are only charged upon verification of the Client’s payment details, credit authorisation receipt, and confirmation of product availability. Unless special arrangements have been made via MCM and agreed otherwise, the payment amount stated on the invoice is due upon invoice receipt.

Please note that if you place an order outside of Hong Kong, your payment provider may charge additional fees to process international transactions, which are not controlled by MCM and are non-refundable. Please contact your payment provider for further information on international processing fees.

All MCM online deliveries are insured against theft and accidental damage.

Our Client Services team is available Monday to Friday from 11 AM to 8 PM (AEST)

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